Shipping Policy
Shipping & Delivery
Last updated: November 3, 2026
This Shipping Policy applies to orders placed through Nayves, the online store and brand operated by Jilin Yuandian Trading Co., Ltd. ("Nayves," "we," "us," or "our").
Business address: Unit 2, Room 1604, Building B3, Wuyue Hefu, Beihu Science and Technolog. USCC: 91220100MA84M79446.
This is our registered business address and is not a return location. Returns are shipped to a separate address provided after your return request is approved — see our Refund Policy.
Order Processing
Orders normally require 3–5 business days to be prepared for shipment. Processing time may vary by item and does not include weekends or public holidays. You will receive a confirmation email once your order has shipped.
Shipping Time and Cost
Standard shipping normally takes 8–15 business days after processing. The estimated total delivery time is therefore 11–20 business days from order placement. These are estimates and are not guaranteed. The available destinations, shipping methods, delivery estimates, and final shipping charges for your order are shown at checkout.
Estimated delivery times after shipment:
- United States: 8–15 business days
- Canada: 8–18 business days
- United Kingdom: 8–15 business days
- Australia & New Zealand: 8–18 business days
- Europe: 8–20 business days
- Rest of the World: 10–25 business days
Delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, and carrier delays.
Shipping Rates
Our current standard shipping offer is:
- Free shipping on orders over $70
- $8.99** flat shipping fee on orders under **$70
If checkout shows a different shipping charge or promotion, the amount shown at checkout for that order applies.
Delays and Customs
Carrier delays, customs processing, severe weather, holidays, inspections, and other events outside our control may affect delivery. Any import duties, taxes, or fees depend on the destination country and its applicable rules; review the information shown at checkout and contact your local customs authority if you need details.
Tracked your order but it hasn't arrived?
If your order has not arrived after the estimated delivery period, email service@nayves.com with your order number and we'll investigate.